Text Messaging Service Agreement Terms and Conditions This is a communication from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. For residents of Hawaii and Vermont, this is an attempt to collect a claim and any information obtained will be used for that purpose. OPTIONAL PROVISION: Mammoth Tech is a licensed collection agency. For purposes of this agreement and text message communications, we will always refer to our company as CAI. By subscribing to Mammoth Tech’s Text Message Service you agree to the following Terms and Conditions: Mobile Phone Ownership and Mobile Number: When you subscribe to Mammoth Tech’s text message service you are confirming the mobile phone number you use to subscribe is the mobile number associated with your mobile phone. You and no other person will use this mobile phone to communicate with Mammoth Tech about your account(s). Throughout this agreement, the word “you” includes the person associated with the mobile phone and mobile number you use to subscribe to this text message service. Agreement: This Terms and Conditions document is an agreement between you and Mammoth Tech which explains some of your important rights under the law, how the text message service works, how text fees and rates may apply, how you may access information, when we may initiate text messages to the mobile phone number you used to subscribe, your agreement to receive text messages and other important features associated with the text message service. To agree to these Terms and Conditions text YES to Mammoth Tech’s short code _________ (Insert alpha numeric characters). If you delete your text messaging history from your mobile phone cyou may lose information about this text message service. To retrieve the Terms and Conditions you can go to [Company Name Website URL]. Mammoth Tech Template – Key Words and Agency Initiated Text Messages – Third Party Debt Collection Revision date: 10-03-2019 © Copyright 2018-2019 Ontario Systems, LLC. All rights reserved. Voluntary Participation: Mammoth Tech is a third-party debt collector and offers this text message service to you in connection with the collection of debt. This is a voluntary service you may start or stop at any time. Purpose: The purpose of this text message service is to allow you to obtain information about your account(s) associated with this mobile phone number by texting key words to Mammoth Tech The key words and their definitions appear below. The purpose is also to allow Mammoth Tech to send certain kinds of text messages to you using the mobile phone number you use to subscribe. Accounts Subscribed: This text message service allows you and this Mammoth Tech to communicate about any accounts associated with the mobile phone number you use to subscribe and placed with us for collection now or in the future (Accounts Subscribed). Accounts Subscribed placed with us for collection by more than one business may be excluded from this text message service and Accounts Subscribed placed with us that are closed, inactive, subject to a cease communication or otherwise prohibited from collection activity will be excluded from this text message service. Consent: By subscribing to this text message service, you consent to participate in Mammoth Tech’s text message service and understand and agree: • Mammoth Tech may send limited types of text messages to you about Account(s) Subscribed to this service as described below in Company Initiated Text Message Service; • You may obtain information about your Account(s) Subscribed by texting key words to Mammoth Tech; • When you text a Key Word to a short code you consent to receive an immediate, automated text message response to be sent to you from Mammoth Tech’s automated, text message service regardless of the time of day, day of week or frequency of the communications; and • Text messages sent to you by Mammoth Tech may appear on the face of your mobile phone or device and you will manage the settings associated with how text messages are displayed on your phone or device to protect your confidential information. Text Message Service Termination Process: Mammoth Tech and its agents do not have the ability to unsubscribe you from this text message service without your participation. To terminate participation or unsubscribe from Mammoth Tech’s text message service, you need to text the word ALTO, STOP, STOP!, STOPNOW, STOPALL, END, QUIT, QUITNOW, CANCEL, CANCELAR, NOMO, UNSUBSCRIBE, REMOVE, OPTOUT, PARA, PARAR, PARE, or ARRET to Mammoth Tech In’s text number. Unsubscribing from Mammoth Tech ‘s text message service will not revoke or cancel other types of permissions you have granted Mammoth Tech using the mobile number you use to subscribe to this text message service. By enrolling in this text message service, you consent that following such a request to unsubscribe, you will receive a one-time text message from Mammoth Tech confirming your removal from Mammoth Tech’s text message service. Following such confirmation message, no additional text messages will be sent unless you voluntarily subscribe again to this text message service. If you deactivate the mobile number you used to subscribe to Mammoth Tech’s text message service, Mammoth Tech will unsubscribe you from its text message service and send you a one-time text message Mammoth Tech Template – Key Words and Agency Initiated Text Messages – Third Party Debt Collection Revision date: 10-03-2019 © Copyright 2018-2019 Ontario Systems, LLC. All rights reserved. confirming your removal from Mammoth Tech’s text message service. Following such confirmation message, no additional text messages will be sent unless you voluntarily subscribe again to this text message service. Translation of Abbreviations: Mammoth Tech’s text message service uses abbreviations when communicating with you. Please refer to this abbreviation translation list or contact Mammoth Tech if you have questions or need assistance. # – means the consumer’s mobile phone number 2 – is an abbreviation for the word “to” 4 – is an abbreviation for the word “for” Acct – means the account(s) associated with the mobile phone number and phone you used to subscribe and which you alone, own, use or have access Accts – means the account(s) associated with the mobile phone number and phone you used to subscribe and which you alone, own, use or have access Addl – means more Comm – means communicate or communication Comms – means communications Info – means information Msg or Msgs – means message or messages Msging – means messaging Msg&DataRatesMayApply – means message and data rates may apply Multpl – means multiple Pls – means please Pmt – means payment Rcpt – means receipt Rcvd – means received Rcving – means receiving Req – means request Txt means text Consumer Initiated Key Word Text Message Service: To manage your use of this text message service or to request information about your account(s) you may use the following Key Words. Simply text the Key Word to our Mammoth Tech’s text number _________ (Insert alpha numeric characters) and Mammoth Tech will respond. Mammoth Tech Template – Key Words and Agency Initiated Text Messages – Third Party Debt Collection Revision date: 10-03-2019 © Copyright 2018-2019 Ontario Systems, LLC. All rights reserved. Mammoth Tech Template – Key Words and Agency Initiated Text Messages – Third Party Debt Collection Revision date: 10-03-2019 © Copyright 2018-2019 Ontario Systems, LLC. All rights reserved. REMEMBER EACH TEXT RESPONSE FROM Mammoth Tech IS A COMMUNICATION FROM A DEBT COLLECTOR AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE. Key Words: • Text ACCTINFO to receive the phone number of our customer service representative who can provide you with information about your Account(s) Subscribed or URL for information about Subscribed Accounts. • Text BALANCE to receive the total balance due including any interest amounts or fees due and payable on all active, Accounts Subscribed. This amount will not include amounts pertaining to inactive accounts, accounts not associated with the mobile number you use to subscribe or accounts subject to a cease and desist. • Text CALLME for an agent to call you at the mobile phone number you use to subscribe to this text message service. This function will not be available when all of your accounts with this agency are subject to a cease and desist either requested by you or by operation of law. • Text CONCERN to inform Mammoth Tech you would like a customer service representative to call you at this mobile number about a question or to discuss an issue you may have about your account(s). • Text CONSENT or INFO to indicate your consent for Mammoth Tech to send text messages to the mobile phone number you use to subscribe and provide you with the Terms and Conditions regarding this text message service. You will also be prompted to text YES to confirm your agreement with these Terms and Conditions and complete the opt in process. • Text HELP to receive the phone number of our customer service representative who can provide you with further information about your Account(s) Subscribed or URL to Mammoth Tech’s website. • Text KEYWORDS to request a list of Key Words. • Text PAY to make a payment using Mammoth Tech’s payment website and/or company’s automated telephone payment system. • Text REMINDER to receive the date your next payment is due and the amount of the next payment for all Accounts Subscribed; a response indicating you do not currently have a payment due; or a response informing you a payment(s) is past due. • Text STOP, ALTO, STOP., STOP!, STOPNOW, STOPALL, STOP ALL, END, ENDALL, END ALL, QUIT, QUITNOW, CANCEL, CANCELAR, NOMO, UNSUBSCRIBE, REMOVE, OPTOUT, PARA, PARAR, PARE or ARRET to unsubscribe from Mammoth Tech’s text message service. By texting any one of these key words you consent and agree to receive a one-time text message from Mammoth Tech confirming you have been unsubscribed from this text message service. • Text TERMS to request a link to the Terms and Conditions. • Text YES to confirm your agreement with these Terms and Conditions and complete the opt in process. Mammoth Tech Template – Key Words and Agency Initiated Text Messages – Third Party Debt Collection Revision date: 10-03-2019 © Copyright 2018-2019 Ontario Systems, LLC. All rights reserved. Mammoth Tech Initiated Text Message Service: Mammoth Tech may at times decide to initiate text messages to the mobile phone number you use to subscribe to its text message service. • Call Agency – Mammoth Tech may send you a text message to request you contact them. • Electronic Payment Reminder – Mammoth Tech may send you a text message reminder to notify you of the amount and the date when your authorized electronic payment will be processed. • Failed Payment Notification – Mammoth Tech may send you a text message if your payment did not process due to insufficient funds in the account or another problem which prevented the processing of the payment. • New Account Notification – Mammoth Tech may send you a text message to notify you when an additional account associated with the mobile phone number you use to subscribe to Mammoth Tech’s text message service was placed with our agency for collection. • Past Due – Mammoth Tech may send you a text message reminder to notify you a scheduled payment was missed and invite you to make a payment. • Payment Receipt – Mammoth Tech may send you a text message to confirm the receipt of your payment. • Prior Express Consent to Text – There are times when Mammoth Tech may have obtained your prior express consent to communicate with you by text message. This consent may have come to us from the creditor to which you allegedly owe the Accounts Subscribed, from your interactions with our automated response systems, our consumer portal or from a live interaction with one of our customer service representatives. In these situations, we want to give you the opportunity to review and agree to our Terms and Conditions and voluntarily confirm your participation in our text message service. • Reminder of Payment Due Date – Mammoth Tech may send you a text message to remind you when your payment is due. • Automated Response to Unknown Consumer Action: There may be instances when Mammoth Tech is unable to interpret or respond to your key word request. These instances include but are not limited to: o Submission of Unrecognized Text – Mammoth Tech may ask you to call a customer service representative if we have questions associated with your text request(s). Examples of this may include but are not limited to: Notice of bankruptcy filing; Request to cease and desist; Notice of attorney representation; Complaints and disputes; Misspelled terms or words; Terms or words not defined by this agreement o Already Opted In – Mammoth Tech will text you if the mobile number is already subscribed to the text message service. o Ported Mobile Phone Number – Mammoth Tech may ask you to re-subscribe to this text message service if you change carriers but keep the mobile number you used to subscribe to Mammoth Tech’s text message service. Unless described above, Mammoth Tech will not initiate text messages to you using the mobile phone number you use to subscribe to this text message service. Costs and Charges: Mammoth Tech does not have a separate charge for this text message service; however, message and data rates may apply from your mobile phone carrier. Subject to the terms and conditions of your mobile phone carrier, you may receive text messages sent to your mobile phone. Participation in this text message service is standard rated (no premium content). By providing your consent to participate in this text message service, you approve any such charges from your mobile phone carrier. Charges for text messages may appear on your mobile phone bill or be deducted from your prepaid balance. Your Privacy: Mammoth Tech is committed to building user trust and confidence by promoting and complying with the use of business practices that help protect the privacy of the consumer and their data. For more information you can view a copy of our privacy policy online at https://mammothtech.com/privacypolicy/. Mammoth Tech’s Right to Terminate: Mammoth Tech reserves the right to terminate this text message service, in whole or in part, at any time without notice. The information in any message may be subject to certain time lags and/or delays. OPTIONAL PROVISION: Mammoth Tech’s Right to Limit Key Word Requests: Communicating with you is important to Mammoth Tech To maintain accuracy in our responses to your key word requests, Mammoth Tech reserves the right to block key word requests we receive from you and to which our records show we have responded. If at any time you believe your key word requests have been blocked in error, please contact us at 1-866-875-3784. Mammoth Tech Template – Key Words and Agency Initiated Text Messages – Third Party Debt Collection Revision date: 10-03-2019 © Copyright 2018-2019 Ontario Systems, LLC. All rights reserved.